DRIVELINE PRIVACY POLICY

Effective Date: 01/01/2025
Last Updated: 26/09/2025

1. INTRODUCTION

Driveline Innovations Pte. Ltd. (“Driveline,” “we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

By using our touchless car wash services, website (clean.driveline.sg), or interacting with us, you consent to the collection and use of your personal data as described in this policy.

2. PERSONAL DATA WE COLLECT

We may collect the following types of personal

Contact Information:
• Name, phone number, email address
• Mailing address for membership card delivery
• WhatsApp contact details for customer support

Transaction Data:
• Payment card information (processed securely through Stripe)
• Membership purchase details and payment history
• Wash transaction records and timestamps
• Credit balance information

Vehicle Information:
• Vehicle registration numbers (when provided)
• Vehicle dimensions and specifications
• Wash service usage patterns

Technical Data:
• IP address and device information when visiting our website
• Payment terminal interaction data
• CCTV footage at wash locations for security purposes

3. HOW WE COLLECT YOUR DATA

We collect personal data when you:
• Purchase a membership online through our website
• Use our car wash services at any outlet
• Contact us via WhatsApp, phone, or email
• Visit our facilities (CCTV recordings)
• Interact with our website or social media

4. PURPOSES OF DATA COLLECTION

We use your personal data for:

Service Delivery:
• Processing car wash services and membership transactions
• Managing membership accounts and credit balances
• Delivering physical membership cards
• Providing customer support and technical assistance

Business Operations:
• Improving service quality and customer experience
• Facility security and safety monitoring
• Compliance with legal and regulatory requirements
• Internal record-keeping and business analytics

Marketing and Communications:
• Sending promotional offers and updates (with consent)
• Responding to inquiries and feedback
• Social media engagement and customer communications

5. DISCLOSURE OF PERSONAL DATA

We may share your personal data with:
Service Providers:
• Stripe (payment processing)
• Delivery partners for membership card fulfillment
• IT service providers and website hosting
• Customer support platforms (WhatsApp Business)

Legal Requirements:
• Government authorities when required by law
• Law enforcement agencies for security investigations
• Regulatory bodies for compliance purposes
We do not sell, trade, or transfer your personal data to third parties for marketing purposes without your explicit consent.

6. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy:
• Membership Duration of membership plus 2 years
• Transaction records: 7 years for accounting purposes
• CCTV footage: 365 days unless incident-related
• Marketing communications: Until you withdraw consent

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal
• Secure payment processing through certified providers
• Encrypted data transmission and storage
• Access controls and regular security audits
• Staff training on data protection procedures
• Physical security measures at all facilities

8. YOUR RIGHTS

Under the PDPA, you have the right to:
• Access: Request information about personal data we hold
• Correction: Update or correct inaccurate information
• Withdrawal: Withdraw consent for data processing
• Portability: Request data in a structured format (where applicable)
To exercise these rights, contact our Data Protection Officer at the details below.

9. COOKIES AND WEBSITE DATA

Our website may use cookies and similar technologies to:
• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Enable online payment processing
• Remember your preferences and settings
You can manage cookie preferences through your browser settings.

10. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your data rights:
Koh Chak Heng
Driveline Innovations Pte. Ltd.
WhatsApp: +65 8040 9228
Email: daniel@driveline.sg
Website: https://driveline.sg

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or direct communication. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. GOVERNING LAW

This Privacy Policy is governed by Singapore law and complies with the Personal Data Protection Act 2012. Any disputes will be resolved in accordance with Singapore jurisdiction.